Shipping & Returns

Delivery Information

We deliver Fatboy furniture and lighting products across the United Arab Emirates and to Saudi Arabia, Qatar, Bahrain, Oman, and Kuwait.

UAE

  • Free Delivery on standard non-discounted orders of AED 200 or more.
  • AED 20 delivery fee applies to orders below AED 200.

Sale, Clearance, & Showroom Display Items (for UAE customers only):

  • Free Delivery on orders of AED 700 or more.
  • AED 100 delivery fee applies to orders below AED 700.

Estimated Timeline:

  • Dubai: within 48 hours
  • Other Emirates: within 3 to 4 working days.
  • Sale Items: Up to 5 working days

GCC

  • Coverage: Saudi Arabia, Qatar, Bahrain, Oman, and Kuwait
  • Estimated Timeline: 7 to 10 working days.
  • Shipping Fees: Calculated at checkout based on your delivery destination and the weight of your order. 
  • International orders may be subject to local import duties, taxes , or customs fees. These costs are the responsibility of the customer and are billed separately from the shipping fee charged by fatboy.ae.

  • For destinations outside the GCC, contact us; we're happy to help.

Returns & Exchanges

Orders are processed as soon as they are placed. Cancellations and refunds are not possible once an order has been confirmed.

  • Exchange Window: Items may be exchanged within 7 days of delivery, provided they are unused, in original packaging, and in resalable condition.
  • Exclusions: Sale, clearance, showroom displays, and pre-order items are final sale and non-eligible for return or exchange.
  • Defective Items: Please contact us within 48 hours of delivery with photos and your order number for review. A replacement will be provided where applicable. 

Showroom Pick Up & Contact

Prefer to pick up your order? Select "Pick Up" at checkout to collect directly from our Dubai showroom:

  • Location: Desert River General Trading LLC, Warehouse 14, Street 12b, Al Quoz Industrial Area 1, Dubai, UAE
  • WhatsApp: +971 58 551 7636
  • Call:+971 4 323 3636
  • Email: orders@fatboy.ae

Payment 

We offer secure, flexible payment options for your convenience:

  • Apple pay
  • Google pay
  • Visa and Mastercard (via Paymob)
  • Tabby – Buy now, pay later with interest-free instalments (available in the UAE).

All prices are shown in UAE Dirhams (AED).